After getting used to the permanent sewage odor i must admit this place has a wide wine variety and friendly staff. However, the owner is famous for being rude with his own staff and clients and the only reason why people stand this unpleasant fact is because the place has a strategic location. I’ve had problems with the owner twice because i brought more people than expected to the reserved table, a fact in america would actually be absolutely appreciated (bringing clients to the place! ) . I am used to the american style of “client-centered service”, a “mind-set” he seems to completely ignore (it seems that he is doing you a favor if you come to his place). He treats people with a rude manner ignoring “general rules to bring clients back”… and he feels proud of it! The problem might be that he does not like foreigners but at the end we are also clients. Last time i went, i reserved a table for 8 of my surgeons colleagues. At the end, 12 people arrived instead (difficult to manage as normal people talk to each other in hospitals and we hadn’t seen in months! ), so we “squeezed” and sat at the back room table occupying a reasonable space (impossible to be in the way of others in that table). At the end of the night, the owner told me that was the last time i could bring friends to his place… i did not know he could predict things!
NOT THE WAY TO TREAT CLIENTS
Piacevole enoteca a due passi da Porta Romana, offre ottimi vini (con ricarichi a mio avviso onesti) e ottimi taglieri di formaggi e salumi, al prezzo ragionevole di 10 euro. Proprietari giovani e molto cortesi.
